Return/Refund Policy

Returns & Refunds

Free cancellation is available for orders which haven't been shipped.

Our return policy is 365 days. To be eligible for our 365 day return policy, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Opened items can be returned within 30 days of order placement. Returned products under our 30 day return policy must be in like new condition and sent back with their original packaging, with all parts and components included.

In all return instances, Buyer pays return shipping. If not like new in original packaging, a restocking fee (0-20%) will be applied based on condition.

Should you have any questions about a particular product’s return policy we’re here to help. Please contact us and we will respond within 24 hours.

Damaged Items

As stated in the Product Quality Guarantee, any item that arrives in less than perfect condition or missing parts will be handled at no extra cost. Refunds, if agreed upon, will be issued to the original credit card that you use when placing your order.

Please photograph any damages upon receiving the item and report these damages to us at help@dasherjax.com

However, it is up to the customer to REFUSE ANY DAMAGED FREIGHT shipments. If customer accepts damaged freight, a product claim may not be possible.

To complete your return, we require a receipt or proof of purchase.

Refunds (if applicable)
Once your return is received, inspected, and determined to be in the agreed upon condition, the refund will be issued to your original payment method minus return shipping cost (if applicable).

If you're receiving a refund as compensation for damage or price match, the refund will be issued to your original payment method. 

Please allow 2-3 business days for the refund credit to process.

Exchanges (if applicable)

Exchanges are subject to our standard return policy. 

Product Quality Guarantee

Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery.  

If your item(s) do arrived damaged, please contact us and send photos to help@dasherjax.com

We will process an insurance claim on your behalf and happily work with you to resolve the issue and refund or replace your order.

Please note that we work with different manufacturers and the refund policies are subject to change for each individual product. Please contact us to clarify what the exact return policies are on your specific order.